Refund policy

Return & Refund Policy – Easyonwears

At Easyonwears, we are committed to delivering stylish, high-quality fashion items that meet your expectations. Please read our return policy carefully before making a purchase.

1. Return Eligibility (Fashion Items)

Due to the nature of clothing and hygiene standards, returns are only accepted under the following conditions:

  • Item is wrongly delivered (different from what was ordered)

  • Item is defective or damaged

  • Item has a major size issue (only if sizing does not match our provided size guide)

To qualify:

  • Items must be unused, unworn, unwashed

  • Must have original tags and packaging intact

  • Request must be made within 48 hours of delivery

2. Size & Fit Disclaimer

  • We provide a size guide to help you choose correctly.

  • Customers are responsible for selecting their correct size.

  • Returns will NOT be accepted for:

    • Wrong size selection by customer

    • Change of mind after purchase

(We strongly recommend confirming your size before placing an order.)

3. Non-Returnable Items

For hygiene and business reasons, the following items cannot be returned:

  • Underwear, innerwear, or bodysuits

  • Worn or used clothing

  • Items without tags

  • Discounted or sale items (unless defective)

4. Return Process

To request a return:

  1. Contact us within 48 hours of delivery

  2. Send:

    • Order number

    • Clear photos/videos of the item

    • Reason for return

  3. Our team will review and respond within 24 hours

If approved, return instructions will be provided.

5. Return Shipping

  • If the issue is from Easyonwears (wrong/damaged item) → we cover delivery cost

  • If approved under other conditions → customer covers return cost

6. Refund Policy

  • We do not offer cash refunds in most cases

  • Refund will be processed into original transacting account

  • Approved returns will be issued as:

    • Store credit, or

    • Exchange for another item

Refund processing takes 3–7 working days after item inspection.

7. Exchanges

We allow exchanges only for:

  • Wrong item delivered

  • Defective items

  • Approved size-related issues

Exchange is subject to product availability.

8. Failed Delivery / Refusal to Accept Order

  • If a customer refuses delivery without valid reason:

    • Future orders may require full prepayment

    • Delivery fees are non-refundable

9. Contact Us

For all return-related issues: